Privacy Policy
POPIA-Compliant Data Protection
Effective Date: December 11, 2024 | Last Updated: December 11, 2024
Dauntless AI (Pty) Ltd. | CIPC Reg: 2025/624719/07
1. Introduction
Dauntless AI (Pty) Ltd. (CIPC Registration Number: 2025/624719/07) is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA") and other applicable data protection laws in South Africa.
This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you use TenderProSA (website, mobile app, and web application).
Contact Information:
Email: accounts@tenderprosa.co.za
Phone: +27 87 250 2622
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: Name, email, phone, password, company details, address
- Company Profile: Company logo, CIDB grade, CSD number, B-BBEE level, CIPC number, tax number, TCS PIN
- Payment Information: Billing address, payment details (via PayFast), subscription plan
- Communication Data: Contact forms, emails, support tickets, feedback
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, AI interactions, search queries
- Device Information: IP address, browser type, operating system, device type
- Location Data: Country/region (from IP), geographic location (with consent on mobile)
- Analytics: Google Analytics 4, Firebase Analytics, conversion tracking
2.3 Sensitive Business Information
Highly Confidential: We process your tender documents, bills of quantities, specifications, drawings, project estimates, cost breakdowns, pricing strategies, supplier quotes, and proprietary business data.
3. How We Use Your Information
Service Delivery
Account management, AI document analysis, project estimates, team collaboration, customer support
AI Processing
Google Gemini AI for analysis (NOT used for training), voice AI, tender matching
Communication
Transactional emails, service notifications, support responses, billing updates
Analytics & Improvement
Performance monitoring, usage analysis, security monitoring, issue resolution
4. Data Storage & Security
Storage Infrastructure
Google Cloud Platform (Firebase) with encryption at rest, Cloud Firestore database, automated daily backups with 30-day retention
Security Measures
- TLS/SSL encryption (HTTPS) for data in transit
- AES-256 encryption for data at rest
- Bcrypt password hashing
- Multi-factor authentication (MFA) available
- Role-based access control (RBAC)
- User data isolation
- Firebase App Check for abuse prevention
- Regular security audits and monitoring
Data Retention
Active accounts: retained while active | Inactive: 12 months then archived | Deleted accounts: 30 days | Legal requirements: up to 7 years
5. How We Share Your Information
We NEVER sell, rent, or trade your personal or business data.
We share limited data with trusted service providers:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud Platform | Hosting, database | All platform data |
| Google Gemini AI | Document analysis | Uploaded documents |
| PayFast | Payment processing | Name, email, billing |
| SendGrid | Transactional emails | Name, email |
| Google Analytics | Website analytics | Anonymized usage |
6. Your Rights Under POPIA
✓ Right to Access
Request a copy of your personal information
✓ Right to Correction
Correct inaccurate or incomplete data
✓ Right to Deletion
Request deletion of your personal data
✓ Right to Object
Object to processing or automated decisions
✓ Right to Data Portability
Export your data in machine-readable format
✓ Right to Restrict Processing
Limit how we process your data
How to Exercise Your Rights:
Email privacy@tenderprosa.co.za with your request. We will respond within 30 days.
7. Lodge a Complaint
You have the right to lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Phone: +27 (0)10 023 5200
This page contains our complete privacy policy.
By using TenderProSA, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Dauntless AI (Pty) Ltd. | CIPC Registration: 2025/624719/07